Shipping
Orders are fulfilled from Australian warehouses. Typical delivery to metro addresses (including Sydney) is 2–5 business days after dispatch.
- You will receive tracking once your order ships
- Delivery times can vary for regional and remote addresses
- Express options may be offered at checkout when available
Returns
Under the Australian Consumer Law, you have rights for products that are faulty, not as described, or fail to meet a consumer guarantee. Those rights are not affected by this policy.
For change-of-mind returns:
- Contact us within 30 days of delivery
- Items should be unused, in original packaging, and in resaleable condition
- Return shipping for change-of-mind is at the customer's expense unless we advise otherwise
To start a return or ask about a delivery issue, use the Contact page with your order number.
Warranty & quality
If something arrives damaged or defective, contact us with photos and your order number — we will arrange a replacement or refund under your ACL rights.