Quick answers for Aussie pet parents — cute gear, clear shipping, happy pets.
Shipping
How fast do orders arrive?
Most metro orders ship from Australian warehouses and arrive in 2–5 business days after dispatch. Express is available at checkout.
Do you offer free shipping?
Yes — free standard shipping on orders over $96.
Orders & products
Are products ready for apartment living?
Yes. We focus on cosy beds, calming pieces and compact walk/mealtime essentials for city and coastal homes.
Do you sell for both dogs and cats?
Yes — many favourites work for both (beds, mats, grooming). Walk kits are dog-focused.
Returns
Can I return something?
Faulty or misdescribed items are covered under Australian Consumer Law. For change-of-mind, contact us within 30 days via our Contact page with your order number.
Still need help?
Say hi on our Contact page — we’re happy to help you pick the perfect cosy setup.